‘I don’t care what you have to do, just print it again': Customer demands bank teller reprint her debit card so many times that it costs her

Author image for Eleonora Bader
Eleonora Bader
Dec 21, 2023 5:00 PM EST

Going to the bank is like going to the dentist. Nobody does it because they want to, but rather, because they don't have a choice.

It always takes a tremendous amount of effort for me to make an appointment, and then it's an exertion for me to make it to the designated location. In this case, a customer obviously didn't appreciate going to the bank, nor did she appreciate the debit card she was given after initially having lost her own. She told the bank teller that the numbers looked funny and that she wanted to print another card. The teller, OP, began explaining that the machine was a little rusty, but that it didn't matter if the card worked… But instead of being nice about it, this Karen was furious, cut up the card into little pieces (apparently she carries scissors with her), and told OP to print the card again. And again… and again…

OP did not appreciate the tone she was being spoken to in and decided that this was the time for some malicious compliance. Next up, a husband who was so inconsiderate of his wife that he actually got her a vacuum cleaner for Christmas. She had more than one thing to say about that, and took matters into her own hands…

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  • 01
    EHUNDRED DOL DOMA IN GOD TED STATE 27272~~~~~ THE UNITE ARS ONT "What did you do to my account?!” DRED NE TRUST the T C WEDSTA UNDRED DOLLA 30520541 G Par JALA
    via Canva
  • 02
    Debit cards L OC I work at Wc al bank, for those who don't know it's a bank based out of Texas located primarily on the east coast inside of Walmart. This story happened about a month ago.
    via u/arandomteacher
  • 03
    One of our usual entitled Karen (EK) customers comes into the bank demanding we print her a new debit card because she lost her old one. We issue debit cards same day so long as they pay a debit card fee, 10 dollars for a reprint or 15 for a new card (waived for certain accounts). A reprint was a simple task, so
    via u/arandomteacher
  • 04
    I print her card and send her on her way. She then walks back into the bank because the last 2 numbers were slightly rubbed off, this is due to how the machine prints the cards and is pretty common. EK: I want you to print this card again.
    via u/arandomteacher
  • 05
    Me: Is it not working? EK: Look at the last 2 numbers, other banks don't give me cards wit rubbed off numbers. Me: I'm sorry mam but sometimes that happens with the machine, it rubs part of
    via u/arandomteacher
  • 06
    the numbers off when activating the chip. EK: I don't care it looks terrible. Do it again. Me: Mam i dont think this is a good idea, we really dont have control over how the machine...
    via u/arandomteacher
  • 07
    EK raising her voice: I don't care what you have to do, just print my card again so it looks nice. She takes a pair of scissors and cuts up the card into tiny pieces in font of me.
    via u/arandomteacher
  • 08
    EK: Print the f**** card now or do I have to close my account and contact *market managers name*. The market manager isn't someone you would know unless you have had a conversation with him before, it's obvious she's trying to namedrop him to get me to shut up and comply.
    via u/arandomteacher
  • 09
    Que malicious compliance I turn over to my manager and he gives me a nod, I then put on a devious smile and say "Absolutely mam, but to ensure this won't happen again we will need to change the numbers so i'm going to need you to sign some things."
    via u/arandomteacher
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    EK: see was that so hard. We then spend the next 10 minutes printing out new cards until we get one that doesn't have the numbers slightly rubbed off. Each time the card isn't to her liking, she cuts it up and says to do it again. I just smile and say "sorry about
    via u/arandomteacher
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    this let's try again" each time until about 8 cards later she finally gets a card number that isn't rubbed off. EK: Finally, this card looks good, thanks. She just leaves with a smug grin thinking she won and leaving us with her massive
    via u/arandomteacher
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    pile of cut up debit cards. What we "forgot" to remind her of is having a completely new card generated outside of fraud or expiration cost 15 dollars to be deducted from your account. This is made clear at account opening and since she signed off on having all these new cards printed, there was nothing she
    via u/arandomteacher
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    could say. Normally I try and help people avoid bank fees, but in this case f*** this entitled woman. A couple days later she comes storming into the bank looking 1. did you do to my account? EK:
    via u/arandomteacher
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    Me: I'm sorry mam but what seems to be the problem? EK: Theres a bunch of debit card fees on DID YOU DO! my account, Me: Oh everytime you had me print a new debit card for you the other day, a
    via u/arandomteacher
  • 15
    15 dollar fee was charged to your account. The first one where you only had me reprint the card number was only 10 dollars. EK: YOU NEED TO REVERSE THESE FEES RIGHT NOW BEFORE I CALL *market manager name* AND GET YOU FIRED!!
    via u/arandomteacher
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    At this point my manager steps in Manager: Hello mam whats the issue? EK: YOUR DUMBA** EMPLOYEE TRICKED ME INTO PAYING OVER 100 DOLLARS WORTH OF FEES BECAUSE HE KEPT UP MY DEBIT CARD
    via u/arandomteacher
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    Manager: Mam could you please not yell. Also, I was there you demanded we print you a new debit card because "you didnt like the numbers being rubbed off". We have your signature on these forms stating that you wanted these cards to be printed. I will not be reversing these fees for you.
    via u/arandomteacher
  • 18
    EK: Then I want to close me account Manager: OK but first you need to pay off your negative account balance as well as your line of credit. EK: JUST GIVE ME *Market manager name's* NUMBER THIS ISNTANT.
    via u/arandomteacher
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    Me: Sorry mam but we arent at liberty to just give out his number like that. Heres the number to customer service if you would like. This is true as he's instructed us to not give his number out to any customer who ask, the only people who need his
    via u/arandomteacher
  • 20
    number already have it. She takes the number screams "ILL HAVE YOUR JOBS FOR THIS" flips us off kicks over a chair and storms out. We get a call from customer care later about the incident where we explain everything and scan over all the signed debit card applications. Also she had us print 8
    via u/arandomteacher
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    brand new cards and the 1 reprint. That cost her about 130 dollars in fees because she demanded a new debit card. The best part is my manager likely would have just waived the origional 10 dollar fee had she just been nice and asked.
    via u/arandomteacher
  • 22
    photofool484 17 hr. ago Where did she get the scissors? Reply Share Vote fractal_frog · 16 hr. ago . I carry slim folding scissors with me. Some people just carry scissors.
    via u/photosfool484, u/fractal_frog
  • 23
    SkwrlTail 19 hr. ago Very nice. Did the forms she signed, each and every time, say there would be a fee as well? (Pssst... it's 'Cue', to indicate that something is to start. 'Que' is Spanish for 'What?') Vote Reply Share
    via u/SkwrlTail
  • 24
    anotherkeebler - 14 hr. ago GIVE ME Market manager name's NUMBER THIS ISNTANT. "Thanks for letting me know you were just pretending you knew him." ✩ Vote Reply Share
    via u/anotherkeebler
  • 25
    Ejigantor 14 hr. ago On every card I've had, the numbers are raised / embossed on the front, and printed on the back. I'm assuming this is also the case here, where the two numbers "rubbed off" were from the printing on the back but the numbers were still present and legible on the front.
    via u/Ejigantor
  • 26
    Because otherwise, if there was no embossing and only the printed numbers, that is super , and a card you can't read the number on doesn't have a "minor cosmetic defect" but is functionally incomplete. Reply Share Vote
    via u/Ejigantor

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bank disappointment appointment malicious compliance customers debit card unfair bank account bank teller payment malicious compliance reddit karen account balance fee
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